We're Here to Help You Succeed
Whether you have questions about our platform, need technical support, or want to discuss custom solutions, our team of security experts is ready to assist you.
Trusted support experience
Quick Response Guarantee
Multiple Ways to Reach Us
Choose the contact method that works best for you. We're committed to providing exceptional support at every step of your journey.
Phone Support
Speak directly with our security experts
Email Support
Get detailed help via email
Live Chat
Instant support during business hours
Dedicated Success Manager
Personal guidance for Enterprise clients
Need Immediate Help?
Our security experts are standing by to help you with any questions about StrataMax or your security operations.
Frequently Asked Questions
Get quick answers to common questions about StrataMax and our security guard management solutions.
How quickly can we get started with StrataMax?
Most security companies are up and running within 48 hours. Our dedicated onboarding team handles data migration, system setup, and provides comprehensive training for your administrators and guards. We also offer free demo sessions to help you understand the platform before implementation.
Can StrataMax integrate with our existing payroll and billing systems?
Absolutely. We offer integrations with most popular payroll systems, accounting software, and access control systems. Our API allows seamless data exchange with your existing tools, eliminating double data entry and ensuring consistency across all platforms.
What kind of support and training do you provide?
We provide comprehensive support including dedicated phone support (Mon-Fri 9am-6pm NPT), email support with 2-hour response time, live chat during business hours, and dedicated success managers for enterprise clients. Training includes administrator workshops, guard mobile app training, and ongoing support materials.
Is there a minimum contract length or setup fees?
No long-term contracts required. You can cancel anytime with 30 days notice. We also don't charge setup fees for standard implementations. Our pricing is transparent and based on the number of active guards, making it easy to scale up or down as your business grows.
How secure is our company and client data?
We use bank-level security with RBAC, end-to-end encryption, and regular security audits. All data is stored in secure cloud infrastructure with automatic backups. We maintain detailed audit trails and provide role-based access control to ensure only authorized personnel can access sensitive information.
Can we customize reports and invoicing for our clients?
Yes! StrataMax offers flexible reporting tools and customizable invoice templates. You can create branded invoices, generate attendance reports, incident summaries, patrol reports, and equipment status reports. All reports can be automated and scheduled for regular delivery to your clients.
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours. For urgent matters, please call us directly.
Get in Touch
Our Office
Kathmandu
Emergency Support
For critical system issues affecting your security operations, our emergency support team is available during business hours.