Security incident reporting software

In a paper process the incident is written in a book at the post, photographed on a personal phone, and relayed by phone call. The written record reaches the office the next morning at the earliest — often at the end of the week, when the book is collected.

By then the detail has degraded. Times are approximate, the photograph is on someone's WhatsApp, and the narrative has been reconstructed from memory. If the incident becomes a claim, an insurance question or a police matter, that record is the weakest part of the operation.

StrataMax lets the guard file the report from the app while still at the location. The form is structured — category, severity, site, people involved, narrative — so reports are comparable across guards and sites instead of varying with each writer's habits.

Attachments carry their own metadata. A photo taken through the app records GPS position and capture time, so the image is tied to the location and moment rather than being a loose file that could have come from anywhere.

Severity drives routing. A low-severity note stays in the site's occurrence book; a high-severity incident notifies the supervisor and the operations manager immediately, without depending on the guard knowing who to call.

This is where digital reporting earns its cost. The value is not a tidier archive — it is that the right person hears about a serious incident in minutes rather than at the next shift handover.

Clients rarely want the raw occurrence book. They want to know how many incidents occurred at their sites, of what type, how quickly each was escalated, and what was done about it.

StrataMax rolls incidents up per client and per site, with response times and follow-up status. Operators use this at review meetings, where it reframes the conversation from complaints about individual events to a discussion about trend and coverage.